How Milford Shopping Centre is responding to COVID-19

10th September case has low risk of transmission at Milford Shopping Centre

On the 10th of September, a person later diagnosed as having COVID-19 had visited a number of locations in the community before knowing they had COVID-19, including Countdown and The Warehouse at Milford Shopping Centre.

The person visited Countdown and The Warehouse between 11am and 12 noon.

The Auckland Regional Public Health Service (ARPHS) has stated that the risk to anyone who was at the Countdown supermarket or The Warehouse at the same time as the case was “very low”.

“The person was only in these stores for 15 minutes and did not have close contact with anyone else during the visits”.

Despite the low risk, ARPHS has stated that shoppers should “remain vigilant for the signs and symptoms of COVID-19, but do not need to self-isolate unless they become unwell.”

Read the full statement from ARPHS.

How We’re Prioritising Your Safety

Your safety is our top priority, which is why we have stringent health and safety measures in place at Milford Centre to minimise the risk of transmission.

The following measures have been in place throughout Alert Level 2:

Zoono Microbe Shield

To prevent surface transmission at Milford Centre, all common areas are treated monthly with a Zoono Microbe Shield. This is a sanitising germ protection spray that protects against 99.99% of bacteria for up to 30 days.

This keeps touchpoints hygienic to prevent surface transmission of COVID-19.

The most recent treatment was on August 25th and an additional treatment will be applied overnight on September 14th, for an extra layer of protection.

Learn more about the Zoono Microbe Shield.

Social Distancing

The number of people inside Milford Centre at any given time is monitored with live to-the-minute traffic counts, to ensure there is enough space for 2 metre social distancing.

Countdown and The Warehouse also strictly monitor the numbers inside their stores, with staff stationed at their entrances.

Additionally, seating in common areas has been removed, and the food court has had half of their tables removed to ensure social distancing.

Regular Cleaning

We have full-time cleaners focusing on common areas and touchpoints, such as handrails, bathrooms and doors.

Our cleaners conduct thorough, deep cleans of the Centre each evening.

The Zoono treatment does not wash off during our routine cleaning.

Hand Sanitiser

Hand sanitiser is available at all entries to Milford Centre, including the entrances to Countdown and The Warehouse.

Contact Tracing

QR code posters for the COVID Tracer app are available at every entry to Milford Centre and at the Customer Service Kiosk.

Anyone who scanned around the time of the incident will be alerted through the COVID Tracer app.

The Warehouse

The Warehouse would like to share the following statement with their customers:
We are following the advice of the Auckland Regional Public Health Service. The person who visited the store did not have close contact with anyone during the visit, and the risk to staff and other shoppers is considered very low.

As a precaution, all team members have been contacted and reminded to be vigilant about any signs and symptoms of COVID-19.

All team members and customers visiting our stores are required to use the NZ COVID tracer app, or to sign in manually to record their visit.


Countdown would like to share the following statement with their customers:

We were contacted by the Auckland Regional Public Health Service late on Sunday afternoon to let us know that a person with COVID-19 visited our Countdown Milford store on the 10th of September.  The Ministry of Health has advised us that these visits are deemed low risk and casual contact exposures. 

We already have rigorous cleaning and hygiene practices in place in all of our stores, and have had a raft of other strong safety controls in place since the change of alert levels. We closed Countdown Milford a few hours earlier on Sunday night to do an extra deep clean. This extra step is part of our own processes, and we are pleased to be able to offer this extra precautionary measure for our team and customers.  

We reiterate to customers the importance of using the NZ COVID tracker app when visiting a Countdown store.


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